Universal Banking Team Leader – Standard Bank Group
Job Description
About the Institution
Standard Bank Group operates as a prominent financial institution focused on the African continent and active globally, providing professional development prospects alongside collaborative environments with skilled industry experts. Serving individuals, small enterprises, major corporations, and international institutions, the organization focuses on fostering advancement across Africa and delivering meaningful value to customers.
Role Overview
The appointed individual oversees a branch-based sales group to achieve consistent income expansion, strengthen customer connections, and maintain superior service standards. The position focuses on steering sales results, fostering a customer-focused environment, and maintaining strict adherence to regulatory, risk, and behavioral standards while guiding a capable workforce.
Key Responsibilities
- Directing income and sales expansion through the discovery of commercial prospects, strengthening current consumer connections, and securing fresh accounts according to financial goals.
- Mentoring, guiding, and nurturing a group of Universal Bankers to foster skill development, personal responsibility, and excellence in sales and service delivery.
- Guaranteeing exceptional service delivery by cultivating a customer-oriented mindset focused on professional assistance, efficient problem resolution, and lasting client value.
- Supervising adherence, risk protocols, and conduct guidelines throughout the branch to maintain strict compliance with legislation, internal directives, and industry rules.
- Utilizing commercial insights and performance metrics to enhance consumer coverage, asset distribution, and branch execution.
Educational Qualifications
Applicants must hold a Bachelor of Commerce qualification or an Advanced Certificate equivalent to an NQF7 regulatory standard relevant to financial services, commerce, sales, or administration. Possessing RE1 and RE5 credentials is advantageous.
Experience Background
Candidates need five to seven years of background within retail or universal banking settings, including demonstrated exposure to direct sales and consumer interactions. A minimum of two to three years of leadership practice directing and nurturing sales groups within branch operations is required. A proven history of meeting financial goals, along with substantial capability in compliance, operational risk management, and regulatory adherence within financial institutions, is essential.
Competencies
The role requires behavioral capabilities such as practical problem-solving, persuasive communication, analytical thinking, insight generation, composure under pressure, and procedural compliance. Technical abilities encompass consumer banking application verification, internal procedures, client reviews, product knowledge, and transaction processing.
How to Apply
Submit your application through the employer’s application page: Apply now.
