Universal Banker – Standard Bank Group
Job Description
Organizational Overview
Standard Bank Group operates as a prominent financial services institution centered on the African continent, recognized globally for fostering progressive career pathways and collaborating with accomplished financial experts. The organization serves a diverse clientele encompassing individual consumers, commercial ventures of varying scales, affluent families, and multinational corporations, driven by a commitment to stimulate regional prosperity and deliver impactful service to communities.
Role Purpose
The institution seeks a proficient and customer-oriented sales practitioner with a documented history of commercial success to function within the branch network. This position demands an assured frontline specialist capable of connecting with patrons, uncovering requirements, delivering suitable financial offerings, and driving commercial expansion while strictly observing governance, adherence, and regulatory obligations.
Key Responsibilities
The incumbent will interact with patrons across physical and connected platforms to ascertain requirements, address inquiries, and supply fitting financial offerings consistent with operational and regulatory frameworks. Responsibilities include uncovering commercial leads during client interactions, advocating relevant offerings, and advancing branch expansion targets. The role necessitates managing account lifecycle activities—including establishment, modification, relocation, and termination—adhering strictly to internal governance, risk management, KYC protocols, POPIA, and regulatory stipulations. Practitioners will evaluate financial needs by analyzing transaction histories, earnings, expenditures, and risk scorecards to formulate appropriate recommendations. Furthermore, the position involves instructing consumers regarding financial mechanics, digital platforms, self-service alternatives, and regulatory rights, alongside maintaining precise documentation and supporting team operational standards.
Candidate Requirements
Applicants must possess a National Certificate or equivalent NQF Level 5 regulatory-aligned qualification focusing on banking, financial services, commerce, sales, or client relations, while satisfying statutory Fit and Proper criteria. Candidates require three to four years of practical background within a branch banking, financial services, contact center, or consumer-facing sales setting, supported by a verifiable history of meeting commercial targets and cross-selling offerings. A solid grasp of financial offerings, client servicing, account administration, and regulated operational environments is essential. Behavioral attributes include meticulousness, persuasion, interpersonal engagement, strategic capability, goal orientation, and adaptability within collaborative team frameworks.
How to Apply
Submit your application through the employer’s application page: Apply now.
