Universal Banker – Standard Bank Group

Job Description

Position Overview

Standard Bank Group is currently seeking a dedicated professional to join their team in Limpopo South Local Market, specifically based in Lebowakgomo. The institution operates as a prominent financial services group across Africa and internationally, providing dynamic career pathways and opportunities to collaborate with skilled experts. The clientele spans individual consumers, commercial enterprises, affluent families, and major international corporations, all with a shared dedication to driving regional economic progress.

Role Overview

The appointed individual will handle incoming service requests from clients across Personal, Prestige, and Private Banking divisions. Enquiries will cover general product details as well as account management tasks, including new account setups, financial statements, and debit order queries. The role requires carefully evaluating customer needs to resolve them efficiently during a single interaction, ensuring service delivery meets internal experience standards, product parameters, and regulatory frameworks such as FAIS.

Candidate Requirements

Applicants must hold an NQF Level 5 qualification that satisfies FAIS mandates, alongside a valid FAIS Representative certification. A background spanning three to four years within retail branch banking or a telephone-based service center is essential, ensuring a strong grasp of institutional workflows, guidelines, and offerings. Candidates lacking the specified background will be required to function under direct oversight. Desired behavioural traits feature meticulous verification, persuasive communication, skill expansion, strategic planning, and adaptability. Technical proficiencies involve consumer banking submission checks, operational guidelines, client intake assessments, consumer comprehension, and product awareness.

How to Apply

Submit your application through the employer’s application page: Apply now.