Universal Banker – Standard Bank Group

Job Description

Company Overview

Standard Bank Group operates as a prominent financial services institution centered on Africa while maintaining a significant worldwide presence. The organization provides professional growth paths and collaboration alongside dedicated industry experts. Serving diverse customers ranging from private individuals to expanding enterprises, wealthy families, and large international corporations, the group focuses on driving sustainable development across the continent, delivering genuine value to society, and fostering meaningful career objectives.

Role Overview

The branch banking division seeks a results-driven, customer-focused sales specialist with a demonstrated commercial background to assume responsibility as a Universal Banker. This position fits an assured customer-facing financial services practitioner capable of interacting with patrons, discovering requirements, delivering suitable financial alternatives, and supporting continuous business expansion while upholding superior service standards and satisfying all regulatory, governance, and legislative mandates.

Key Responsibilities

• Interact with patrons throughout physical branches and associated service channels to comprehend requirements, address questions, and present appropriate financial options according to service, offering, and regulatory frameworks.
• Recognize commercial and demand-generation prospects via customer dialogue, advocate for relevant banking offerings and platforms, and support branch commercial targets and expansion goals.
• Establish, modify, adjust, and terminate patron profiles following established protocols, risk management standards, know-your-customer regulations, data privacy legislation, and industry advisory rules.
• Evaluate customer needs by analyzing financial behavior, earnings and expenses, risk assessments, and supporting documentation to offer educated suggestions and proper alternatives.
• Instruct patrons regarding financial procedures, digital capabilities, automated platforms, offering attributes, and their respective privileges and duties in accordance with industry codes.
• Preserve precise documentation, maintain required administrative reporting, conform to collective operational methods, and foster an exceptional branch atmosphere.

Candidate Requirements

• Possess a National Certificate or an equivalent NQF level 5 regulatory-aligned qualification focusing on banking, commercial services, trade, sales, customer support, or an associated discipline.
• Satisfy all regulatory fitness and propriety criteria.
• Demonstrate three to four years of background working within branch operations, financial institutions, telephonic sales desks, or customer-facing commercial environments.
• Exhibit a documented commercial history highlighting the capacity to discover customer needs, champion offerings, cross-sell, and attain sales or expansion benchmarks.
• Display a solid grasp of financial offerings, customer support, profile setup, request processing, and onboarding standards.
• Demonstrate exposure within strictly governed settings where strict adherence to risk management, governance, verification, privacy laws, and advisory regulations remains essential.
• Exhibit assured interpersonal engagement skills featuring the ability to establish connection, pose relevant inquiries, manage stress, and deliver practical resolutions.
• Competencies encompass reviewing data, building expertise, exploring options, adapting to modifications, fostering teamwork, and pursuing objectives within designated timeframes alongside specific technical capabilities in customer processing and verification.

How to Apply

Submit your application through the employer’s application page: Apply now.