Salesforce Marketing Architect & Functional Design Lead – 1001 Absa Bank

Job Description

About the Organisation

Joining an organisation boasting more than a century of rich heritage, professionals are invited to become part of an engaging expansion path designed to redefine tomorrow and shape the destiny of a proudly continental group. The institution prides itself on fostering an inclusive working environment where every individual can succeed, functioning as an equal opportunity employer that welcomes submissions from qualified professionals of diverse backgrounds. Aligning with inclusion commitments and equity targets, consideration may be extended to underrepresented designated cohorts, alongside provisions for reasonable accommodation during the assessment phases.

Role Overview

The enterprise is actively seeking a seasoned professional to steer the strategy and execution of sophisticated technology blueprints aligned with corporate goals, while simultaneously elevating technical delivery capabilities. The primary focus centres on evolving the core customer relationship management ecosystem into an intelligent and interconnected client engagement platform that supports a unified organisational vision. The incumbent will oversee technical architecture and comprehensive functional layouts, bridging engagement platforms with core databases, analytical tools, regulatory consent frameworks, and integration utilities.

Key Responsibilities

The appointed individual will spearhead customer-centric journey blueprints driven by relationship, hierarchical, and sector-specific contexts. Responsibilities include defining how vital marketing insights integrate back into the system to assist relationship managers, translating intricate corporate requirements into scalable technological features, and directing design governance across engineering teams, analysts, consultants, and implementation partners. Furthermore, the role involves helping to shape intelligent, artificial intelligence-driven engagement frameworks to enhance business interactions.

Candidate Requirements

Applicants must possess an appropriate academic degree or equivalent practical background within information technology, computer science, digital marketing, engineering, or related fields. A minimum of eight years of demonstrated background in customer relationship management, digital marketing technology, customer engagement, functional design, or enterprise solution delivery is required, which must include at least three years focusing on complex platform architecture and enterprise implementations. Candidates should exhibit prior involvement in structuring marketing platforms for large, regulated, multi-entity environments, alongside profound practical expertise in engagement tools, journey automation, data organisation, segmentation, security, deliverability, and system integration. Relevant industry certifications are considered advantageous, as is familiarity with financial services or complex business-to-business landscapes.

How to Apply

Submit your application through the employer’s application page: Apply now.

Closing date: 2 November 2026.