Salesforce Core Lead Designer – 1001 Absa Bank

Job Description

Overview

An employment opportunity has opened for a Salesforce Core Lead Designer to direct the comprehensive experience of the Salesforce Client Engagement Platform spanning Sales Cloud, Service Cloud, and Financial Services Cloud. This position serves as the functional design authority for Core CRM, bridging user and client requirements with platform functionality to deliver intuitive, scalable, and native experiences.

Design Philosophy

The core methodology centers on client-focused relationship management, human-centered journeys aligned with jobs-to-be-done, maximizing native and declarative platform features ahead of custom development, engineering scalable reusable patterns, and leveraging operational metrics and user feedback to drive continuous improvement.

Core Responsibilities

• Direct the experience and functional design for service and sales workflows within the Core Salesforce ecosystem.
• Transform intricate financial workflows into straightforward, user-friendly platform interactions.
• Build standardized, scalable patterns covering relationship management, Client 360, service operations, client planning, and opportunity management.
• Direct and mentor Salesforce Feature Analysts, enforcing high benchmarks for user story generation, discovery, acceptance criteria, and journey mapping.
• Push back against redundant customisation and complexity while fully leveraging out-of-the-box platform features.
• Collaborate closely with product owners, engineering teams, enterprise architecture, and business stakeholders to maintain a unified user experience.
• Monitor behavioral analytics and adoption metrics to refine and simplify delivered solutions.

Candidate Requirements

• Accumulated between 8 and 10 years of relevant professional experience.
• Extensive hands-on familiarity with Service Cloud, Sales Cloud, and Financial Services Cloud.
• Demonstrated background in human-centered design principles, journey mapping, and Jobs-to-be-Done frameworks.
• Proficiency using Salesforce Lightning Design System and Lightning Experience.
• Expertise in declarative configuration, Flows, and Dynamic Forms.
• Skills in usability testing and iterative prototyping.
• Competency in designing Client 360 and relationship management frameworks.
• Ability to drive functional governance and establish reusable design templates.
• Talent for data-driven optimization and adoption tracking.
• Proven capability in cross-functional stakeholder collaboration, mentoring, and leadership.
• A relevant Bachelor’s Degree in Information Technology.
• Salesforce Platform User Experience Designer certification is identified as a key qualification backed by practical platform experience.

Additional Information

Absa promotes an inclusive work environment and encourages applications from diverse candidates, including individuals with disabilities, in alignment with Employment Equity and DEIB targets. Reasonable accommodation is available during the hiring cycle upon request.

How to Apply

Submit your application through the employer’s application page: Apply now.

Closing date: 2 November 2026.