Petshop Controller – Shoprite Group
Job Description
Role Overview
The organisation requires an individual to assist with the coordination of the Petshop Science brand, promote exceptional customer service standards, supervise in-store execution, maintain operational workflows, and collaborate with colleagues to formulate sales, service, and inventory plans. This position assists leadership with all operational duties and assumes complete charge of the retail location during designated work shifts or when the manager is absent. Responsibilities involve implementing inventory and display strategies, mitigating shrinkage risks, motivating personnel toward sales quotas, and prioritizing loyal consumer return rates as a primary metric. Furthermore, the incumbent guides and assists retail assistants to project a persuasive and competitive brand presence.
Key Responsibilities
The appointee aids the branch manager across all operational dimensions and assumes total oversight when required. Working collaboratively with personnel, the role fosters a welcoming customer environment, maintains energetic public relations, and ensures strict compliance with operating hours and shift opening or closing protocols, including key management and peak-hour staffing coverage. Maintaining visual merchandising benchmarks is paramount, ensuring a tidy, fully stocked space conforming to planograms, signage directives, promotional guidelines, and stock replenishment needs. The candidate handles pricing updates, promotional markdowns, clearances, and charitable donations while monitoring merchandise movement from delivery receipt through display, sales, returns, and replenishment to control shrinkage. Additional duties encompass overseeing inventory levels, asset management, and financial controls alongside daily stock counts.
Requirements
Applicants must possess a Matric qualification alongside a minimum of one year of background working within a customer-facing, sales-driven, and inventory-managed retail or service sector setting. A genuine passion for animals is mandatory, coupled with prior involvement in pet care, animal products, or related commercial services. Candidates should demonstrate familiarity with modern retail technologies and operational frameworks, alongside knowledge of company protocols, loss mitigation strategies, and Health and Safety legislation including OHSACT guidelines.
How to Apply
Submit your application through the employer’s application page: Apply now.
Closing date: 3 November 2026.
