Universal Banker – Standard Bank Group
Job Description
Organizational Overview
Standard Bank Group operates as a prominent financial institution with a strong presence across the African continent and internationally. The organization provides diverse career pathways and fosters an environment where dedicated professionals collaborate to deliver value. Serving a wide spectrum of clients ranging from private individuals and small enterprises to large corporate institutions, the group remains committed to driving sustainable economic advancement throughout Africa.
Role Overview
The branch banking division seeks a client-centric sales specialist with a demonstrated background in commercial achievement to fill the Universal Banker position. The incumbent will serve as a frontline representative, actively interacting with patrons, assessing financial requirements, recommending suitable banking offerings, and driving sales expansion while ensuring strict adherence to regulatory, compliance, and FAIS standards.
Core Duties
The appointed individual will handle client interactions across multiple physical and digital communication channels to address inquiries and deliver proper financial services compliant with regulatory frameworks. Responsibilities include uncovering commercial opportunities through discussions, endorsing relevant financial offerings, and assisting with overall branch growth targets. The role entails processing account openings, modifications, transfers, and closures following established compliance protocols, know-your-customer regulations, and legislation regarding data protection. Staff members must evaluate customer profiles by examining financial histories, income details, and risk evaluations to suggest appropriate offerings. Additional tasks involve instructing patrons on self-service platforms, maintaining precise documentation, and supporting overall team operational standards.
Mandatory Qualifications
Applicants must possess a National Certificate or an equivalent NQF level 5 qualification aligned with FAIS guidelines within commerce, financial services, client care, or related disciplines. Candidates must also satisfy standard regulatory fit and proper criteria.
Experience Requirements
Candidates are required to bring three to four years of background working within physical branch settings, client-facing sales environments, or financial contact centers. A verifiable history of meeting sales goals, understanding consumer banking offerings, processing applications, and operating within regulated compliance frameworks is essential.
How to Apply
Submit your application through the employer’s application page: Apply now.
