Manager, Customer Insights, Shyft and Standard Bank Securities – Standard Bank Group
Job Description
About the Company
Standard Bank Group operates as a prominent financial services institution focused across the African continent while maintaining an innovative international footprint. The organization presents professionals with career development prospects alongside motivated teams. The institution serves a diverse clientele spanning private individuals, small and large enterprises, affluent households, and major international corporations, remaining dedicated to driving economic progress throughout Africa and delivering value to communities.
Role Overview
The position involves directing and overseeing customer insights operations for SBG Securities and Shyft. The appointee will direct personnel, navigate complex or escalated inquiries, and evaluate operational patterns to optimize performance, productivity, and service standards while mitigating operational risks.
Qualifications
Candidates need to hold a National Diploma within a Business Commerce discipline.
Experience Requirements
The background requires one to two years of exposure within service management operations. Applicants must demonstrate three to four years of proven competence in recognizing and navigating financial, reputational, regulatory, credit, and documentary risks tied to financial instruments alongside associated reporting workflows. A matching duration of leadership capability is required. Four to five years of advanced general client services expertise within a Broker and Financial Services Provider ecosystem is essential, complemented by stakeholder management capabilities and a strong client service orientation for resolving complex demands.
Competencies
The profile calls for strong behavioral attributes encompassing communication, strategic formulation, leadership, adaptability, interpersonal engagement, feedback reception, decision-making, conflict resolution, composure, collaboration, empathy, and standard maintenance. Technical capabilities must feature active listening, client support, data evaluation, international market awareness, product knowledge, query resolution, root cause analysis, and process enhancement.
How to Apply
Submit your application through the employer’s application page: Apply now.
