Digital & Product Head, Personal & Private Banking, Africa Regions – Standard Bank Group

Digital and Product
Johannesburg
October 29, 2026
Permanent

Job Description

About the Company

Standard Bank Group operates as a prominent financial institution focused on the African continent, delivering diverse professional opportunities and connecting employees with skilled industry experts. The organization serves various customer segments, including private individuals, commercial enterprises, wealthy families, and international corporations, all while aiming to foster regional economic development and meaningful community impact.

Role Overview

The appointed individual will direct the combined digital and product roadmap for the Personal and Private Banking division across Africa Regions territories. The role focuses on creating customer-focused offerings that accelerate expansion, elevate user satisfaction, and support fluid multi-channel interactions, while maintaining full oversight of product lifetimed management, operational stability, and adherence to governance and risk frameworks.

Core Responsibilities

  • Formulate and implement a cohesive digital and product roadmap that harmonizes customer value propositions, financial returns, expansion targets, and modernization goals across designated African markets.
  • Convert segment strategies into adaptable digital offerings, connecting customer requirements directly with commercial success and market positioning.
  • Manage product line performance spanning three distinct operational horizons for every operating region.
  • Direct resources including personnel, time, financial investment, and capital alongside technology and country leaders to fulfill business targets.
  • Oversee portfolio economics and establish risk tolerance parameters in partnership with the regional credit head.
  • Oversee overall product creation, commercial viability, and solution architecture for each specific portfolio.
  • Architect user journeys across digital platforms, physical branches, telephony, and advisory channels to maximize accessibility.
  • Facilitate cross-channel consistency to eliminate operational friction and enhance customer sentiment indicators.
  • Elevate performance indicators such as net promoter scores, digital utilization rates, processing speeds, and issue resolution metrics.
  • Direct complete product life cycles from initial concept through deployment, enhancement, and eventual retirement.
  • Speed up delivery timelines by utilizing collaborative agile teams that combine commercial, technical, risk, and operational functions.
  • Upgrade system frameworks to support modular capabilities and efficient integration across different territories.
  • Maintain daily operational health and stability of digital platforms alongside technology partners.
  • Incorporate strict regulatory controls and risk management protocols from the initial design phase through final implementation.

How to Apply

Submit your application through the employer’s application page: Apply now.

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