CxHub Assistant (Financial Services) – Shoprite Group
Job Description
About the Role
This entry-level position is designed to assist with customer engagement across various communication platforms while building the necessary expertise to handle support independently. The position emphasizes ongoing learning, coaching sessions, and practical skill development within a dynamic retail financial services environment.
Duties and Responsibilities
Assist individuals across telephone, electronic mail, live chat, social networking networks, and alternative platforms. Address standard consumer questions adhering to defined guidelines and performance targets. Deliver precise details regarding offerings, special deals, and operational workflows. Forward intricate or unresolved situations to senior colleagues when necessary. Acquire comprehensive understanding of offerings, technological platforms, and consumer engagement methodologies. Engage actively in educational programs and mentorship opportunities. Integrate guidance from supervisors to enhance daily performance. Meet established service targets, quality metrics, and administrative obligations. Keep precise documentation of consumer interactions within enterprise systems. Comply strictly with all organizational regulations and governance standards. Spot customer frustrations and report technical or procedural bottlenecks to designated departments.
Requirements
Possession of a Grade 12 or Matric certificate. Zero to one year of background in consumer support, retail environments, or telephonic service operations. Fundamental competence utilizing standard workplace software tools.
How to Apply
Submit your application through the employer’s application page: Apply now.
Closing date: 14 November 2026.
