FNB Community Advisor DHA – FirstRand Bank Limited

Job Description

Position Overview

FirstRand Bank Limited is looking for a dedicated individual to join their team on a 12-month fixed-term contract associated with a Department of Home Affairs initiative. The successful incumbent will operate in a dynamic, inclusive environment designed to support professional growth and brand representation within Points of Presence.

Key Responsibilities and Performance Areas

The appointed person will focus on cultivating strong client connections and delivering superior service quality. Daily activities involve understanding individual consumer requirements, recommending appropriate banking offerings, and steering patrons toward optimal digital platforms and self-service channels. Responsibilities include ensuring full adherence to internal protocols, maintaining meticulous attention to detail, handling transactional volumes efficiently, and achieving specific sales targets through contextual recommendations. Personnel must uphold ethical standards, take ownership of personal growth, demonstrate empathy, and promote cost-reduction practices while effectively assessing and managing operational risks.

Candidate Profile and Prerequisites

Applicants are expected to possess a Grade 12 or NQF Level 4 certificate as a baseline qualification, while an NQF Level 5 qualification in fields such as Banking, Business Administration, or Customer Service is considered advantageous. Candidates must bring one to three years of relevant background in client support, service delivery, or customer-facing operations within the financial sector. Ideal traits encompass superior interpersonal abilities, strong organisational talents, high accuracy, and the confidence to promote digital adoption. The organisation values individuals who are adaptable, problem-solvers, and deeply committed to client satisfaction.

How to Apply

Applications must be submitted before 2026-11-10.

Submit your application through the employer’s application page: Apply now.

Closing date: 9 November 2026.