Consultant: Service – 1001 Absa Bank

Job Description

Role Overview

The organisation is seeking a dedicated professional to provide precise, prompt, and professional transactional support and customer service within the branch network or integrated channels. The appointed individual will maintain excellent customer standards while strictly adhering to internal governance, regulatory frameworks, and risk management guidelines. Please note that this position does not entail financial advisory services and falls outside the scope of the FAIS Act.

Core Responsibilities and Focus Areas

The incumbent will manage customer inquiries and deliver professional support across multiple interaction points, fostering a welcoming and client-centric branch atmosphere. Key responsibilities include driving the adoption of digital platforms through client education, facilitating queue management and hosting duties, and adapting smoothly to various operating environments. The role also involves supporting lead generation initiatives, maintaining adherence to risk and compliance protocols, executing specific Department of Home Affairs and mobile virtual network operator tasks, and assisting users with branch technology to maintain operational readiness. Additional duties encompass executing precise cash handling operations, performing balanced reconciliations, upholding strict operational discipline, and safeguarding brand reputation. Routine tasks involve processing financial transactions, addressing general queries, promoting self-service channels, maintaining strict adherence to Know Your Customer and anti-money laundering regulations, and delivering a positive branch experience.

Educational Qualifications

Applicants must possess a National Senior Certificate or Matric (Grade 12), alongside relevant National Diplomas and Advanced Certificates within Business, Commerce, and Management Studies.

How to Apply

Submit your application through the employer’s application page: Apply now.

Closing date: 4 November 2026.